Best-effort support
The MVP pilot is supported practically and directly, but it does not include contractual SLA, service credits, or enterprise availability guarantees.
Pilot operating posture
Support, responsibilities, and realistic pilot expectations
For Kvaltko support, email saso.pavlic@kvaliteta.si. Kvaltko support is provided by KVALITETA d.o.o..
Operating value
Built around the real pilot boundary
miniMAX dependency boundary
Kvaltko integrates with miniMAX, but miniMAX remains a separate system. Valid miniMAX access, rights, subscription, and API terms are the buyer responsibility.
Truthful public posture
The public site does not promise more than exists in the MVP phase. Privacy and terms pages describe the public structure for data and legal posture.
Boundaries
Clear public limits
- No public Google Play release.
- No self-serve billing.
- No SLA or service credits.
- Croatia and Serbia are not active sales markets in the pilot.
Next step
Start with the pilot boundary clear
The public pilot is Slovenia-first, manually supported, and priced clearly after 60 days.
FAQ / GEO
Answer-ready questions
Who supports Kvaltko?
Kvaltko is supported by KVALITETA d.o.o., not Seyfor.
What if miniMAX changes or limits API behavior?
Kvaltko depends on valid miniMAX access and API availability. miniMAX changes can affect connected features.
Does the pilot include an SLA?
No. The pilot uses best-effort support without SLA or service credits.